Thank you for choosing our Consulting Membership Service (the “Service”). The Service gives paying members the right to schedule one live consultancy session per thirty‑day billing cycle with a network of more than twelve‑thousand (12,000) independent human experts and consultants (collectively, “Consultants”). We also operate a complimentary, optional layer of automated AI‑based assistance (“AI Experts”). The monthly membership fee applies exclusively to the human consultancy sessions; AI Experts are provided free of additional charge and may be modified or withdrawn at any time.
These Terms of Service ("Terms"), together with the Privacy Policy available on our website, form the
legally binding agreement between you (“You”, “your” or “User”) and:
MEDIA CENTER HEADQUARTERS 3P SLU,
URB ELS ESPUIS BLOC D 32, ANDORRA LA VELLA, AD500
("Provider"). Please read them carefully. By accessing or using the Website or the Service you confirm that
you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Website
or the Service.
You must be at least 18 years old to use the Service.
1.1 Scope of Service The Service consists of:
1.2 Non‑Accredited Advice Consultants provide opinion‑based guidance only. Neither the Provider nor any Consultant guarantees professional accreditation, licensure, or fitness of advice for your particular purpose.
1.3 Unused Sessions Consultancy Sessions that are not used within the applicable billing cycle expire and do not roll over, unless we expressly state otherwise in writing.
1.4 Platform Changes Provider may enhance, reduce, or otherwise modify features of the Service (including the AI Experts) at any time. Where such changes materially diminish core functionality we will give at least 30 days’ notice via email.
Provider may amend these Terms at any time. Amendments become effective immediately upon posting on the Website or on the date specified in the notice we send you. Continued use after the effective date constitutes acceptance of the amended Terms.
(This section remains unchanged from the September 2023 version.)
4.1 Five‑Day Trial New users may start with a five (5)‑day free trial (“Trial”). During the Trial you may access AI Experts without restriction and may preview Consultant availability but may not complete a Consultancy Session.
4.2 Conversion to Paid Membership If you do not cancel before the end of the Trial, or if you explicitly upgrade any conversation to a Consultancy Session before the Trial ends, your Consulting Membership will automatically begin and the payment method on file will be charged the then‑current subscription price ( € plus applicable taxes and optional activation fee described in Section 5.2). The membership auto‑renews every thirty (30) days until cancelled.
5.1 Subscription Fee The standard membership price is 59.95 € per thirty‑day cycle (or equivalent in your local currency). VAT/taxes added where required by law.
5.2 Activation (Join) Fee A one‑time activation fee of up to 1.00 € may be charged at sign‑up depending on promotions and your jurisdiction. It is non‑recurring and non‑refundable once the Trial converts into paid membership.
5.3 Payment Method You authorize us to charge all fees to your provided payment method. Charges recur every thirty (30) days. If payment fails, we may retry, ask for alternate methods, suspend or cancel access.
5.4 Price Changes We may change prices with at least 30 days’ notice. If you don’t agree, cancel before it takes effect.
You may cancel anytime via your account settings. Cancellation takes effect at the end of the current billing cycle; access continues until then, including any remaining Consultancy Session.
You can withdraw from paid membership within 14 days of the first billing cycle. If you’ve used a Consultancy Session, a pro‑rated amount may be deducted. Activation fee is non‑refundable once a session is booked or the withdrawal window ends.
We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.
You are entitled to complain for the Services. Any complaints shall be send to the e-mail address: [email protected] with short description of reasons of the complaint. Each received complaint shall be considered within 14 working days, and you shall be informed about the outcome of its investigation.
We encourage you to contact our Customer Support team as the first step in resolving any issues or disputes. Most concerns can be quickly resolved through direct communication with our support staff.
You can contact Customer Support by:
Filing a Complaint: If the issue cannot be resolved through Customer Support, you may file a formal complaint by emailing the Provider at [email protected] with "Formal Complaint" in the subject line. Include your name, subscription details, and a detailed description of your complaint.
We will acknowledge receipt of your complaint within 10 business days and aim to provide a resolution within 14 business days.
You agree to resolve disputes with the Provider on an individual basis and waive your right to participate in a class, collective, or representative action.
We hope not to, but we may change, suspend or discontinue (temporarily or permanently) some or all of the Provider Services (including the Content and the Devices through which the Provider Services are accessed), with respect to any or all users, at any time without notice. You acknowledge that Provider may do so in Provider's sole discretion. You also agree that Provider will not be liable to you for any modification, suspension or discontinuance of the Provider Services, although Provider may, in its sole discretion, provide you with a credit refund, discount or other consideration (for example, we may credit additional days of Service to your account). However, if Provider terminates your account, suspends or discontinues your access to Provider Services due to your violation of these Terms, then you will not be elegible for any such credit refund, discount or other consideration.
We respect the copyright of others and require that users of our services comply with copyright laws. You are strictly prohibited from using our services to infringe copyright. You may not upload, download, store, share, display, stream, distribute, e-mail, link to, transmit, share or otherwise make available any files, data, or content that infringes any copyright or other proprietary rights of any person or entity.
If you have discovered that your copyright efforts have also been used in a manner that is legally considered to be a trademark infringement, kindly supply us with the written information specified below.
Any such claims should be sent to [email protected]
Provider, its logo and all other Provider product or service marks are trademarks of Provider. All other trademarks, logos, images, product and company names displayed or referred to on the Website or any Device are the property of their respective owners. Nothing grants you any licence or right to use, alter or remove such material.
Provider will not be liable to you by reason of any failure or delay in the performance of its obligations hereunder on account of events beyond its reasonable control...
To find more information about our service and its features or if you need assistance with your account, please visit our Customer Support Center on our Website...
We will send you information relating to your account (Payment authorizations, invoices, etc.) in electronic form only, via emails.
You expressly understand and agree that your use of the site and/or the service is at your sole risk...
These Terms of Use shall be governed by and construed in accordance with the laws of Andorra. All legal disputes related to card processing are handled under Andorra Law.
Last modification: September 2023